If there are no stupid questions, then what kind of questions do stupid people ask? Do they get smart just in time to ask questions? --Scott Adams

FAQs Click on the hyperlinked questions to view the specific answer.

Q. Where is my order?

A. To track DHL Packet Plus or Parcel Direct packages, visit: http://webtrack.dhlglobalmail.com/
To track DHL Express packages, visit: http://www.dhl.com/en/express/tracking.html

Q. What are my payment options?

A. Zoro accepts Visa, MasterCard and Discover. PayPal is available at Cart Checkout.

Q. How do I place an order?

A. To place an order, go to the product table that contains what you are looking for and narrow down your choices by picking the features that are important. Once you are down to the product(s) that you want, scroll down to the table and enter the number that you want to buy. Click the Add to Cart button.

Continue shopping in this manner until you have everything that you need. When you are ready to checkout, click the  Cart button at the top of the website.

We will then ask you either register (New Users) or login. Once you have completed this short process, you’ll be back on the website home page again. Click the cart button and you will enter the checkout sequence. Follow the sequence—the buttons will get you there. Once you see the Thank You for Your Order page, your order is with us and will be on its way to you very shortly.

For most customers, you will receive your order within a couple of days. If you have any problems or issues, feel free to call us at 855‑BUY‑ZORO (855‑289‑9676).

Q. Do I have to have an account to order from you?

A. You do not need an account to order from us. You do need to register which is really easy. We just need your email address, a password, your name and company name, and you are on your way to ordering from Zoro.

Q. What is your shipping policy?

A. Shipping charges are based on service, weight, destination and other factors.

All shipments to Canada are imported from our South Carolina distribution center, located in the United States. For all DHL shipments, including DHL Packet Plus, DHL Parcel Direct and DHL Express shipments, Customer will be the importer of record and is responsible for complying with all Canadian laws and regulations for importing products into Canada. For DHL Parcel Direct, which is available only on certain products and certain shipments, prepaid duties and taxes, if applicable, are reflected in the Shipping & Handling cost set forth when you check out. For DHL Packet Plus, applicable taxes, duties, and import fees will be collected upon delivery of goods. For DHL Express and UPS shipments, applicable taxes, duties, import, brokerage, and other fees will be collected upon delivery of goods. For DHL Express and UPS shipments, the carrier will contact the recipient for brokerage information if not already on file.

As the recipient, you are the importer of record and shall be reported as the importer of record on customs declarations. For UPS, DHL Express and DHL Packet Plus shipments, your order is shipped delivery duty unpaid and we agree to arrange transport of your order to you and you are responsible for any additional applicable amounts including taxes, duties, import, brokerage, and other fees or amounts due, which shall be collected upon delivery and which are not reflected at checkout. For UPS shipments, all orders are shipped under INCOTERMS® 2010 rules as defined by the International Chamber of Commerce. Unless otherwise stated and agreed, for UPS shipments, the default shipping term is DAP (Delivered at Place), Zoro shipping location, excluding export customs clearance. For UPS shipments, title passes to Customer upon tender of shipment to the carrier.

All refused shipments will be charged return shipping. Shipping charges are based on service, weight, destination and other factors. Due to import requirements and processes, Zoro can not guarantee when your shipment will arrive. We provide the following expected delivery times based on carrier estimates.

Shipping OptionsExpected Delivery Time
DHL Packet Plus (DDU)Within 5 to 15 business days
DHL Parcel Direct (DDP)Within 5 to 13 business days
DHL Express (DDU)Within 4 to 8 business days

Exclusions: Zoro does not ship to PO Box addresses and remote areas may require an additional 2–5 days for delivery.

Expedited Shipping Rules: Expedited orders only ship on business days; any orders placed on Saturdays/Sundays/Holidays will be processed on the next business day. Items that are not in stock at the time of order will be shipped by Customer’s preferred method when the item is back in stock. If Customer has any questions, please call our Customer service department at 855‑BUY‑ZORO (855‑289‑9676).

Q. Where do you ship from?

A. We ship orders to Canada out of our warehouse in South Carolina.

Q. What is your Return/Exchange policy?

A. If Customer is not satisfied for any reason, products may be returned within 30 days of shipment for a credit or exchange (provided the product is undamaged). All returns must include a return authorization number. Return documentation should clearly specify credit or exchange and returned items must be in the original packaging. In Zoro’s sole discretion, returns may be assessed a 15% restocking fee plus the cost of return shipping. To initiate a return, contact Zoro’s Customer Service Department at 855 BUY ZORO (855 289 9676). Our customer service hours are Monday through Friday from 6 a.m. to 9 p.m. (CST) and Saturdays from 7 a.m. to 5 p.m. (CST). Customer will be provided with a return authorization form, a DHL or UPS shipping label, as applicable, which are required to ship Customer’s return to Zoro. If Customer returns a product, Customer will be the exporter from Canada. Title and risk of loss transfer to Zoro upon receipt by Zoro.

For DHL Parcel Direct returns: By ordering goods from Zoro, Customer hereby authorizes a licensed Canadian customs broker chosen by Zoro to act as Customer’s agent, if applicable and to transact business with Canada Border Services Agency (CBSA) to clear your merchandise, account for duties and taxes, return Customer’s merchandise to Zoro, if applicable, and prepare and submit refund claims on Customer’s behalf for any merchandise that Customer returns.

Customer understands that CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the broker, and Customer will obtain the refund directly from Zoro. In order to enable the customs broker to act on Customer’s behalf, Customer also authorizes the customs broker to endorse any refund cheque issued by CBSA in Customer’s name, so that Zoro can be reimbursed.

For UPS, DHL Express and DHL Packet Plus returns: Customer is responsible for submitting refund claims to CBSA for any duties and taxes paid on returned merchandise.

Q. How do I make a return?

A. Just pick up the phone and call our Customer Service Department at 855‑BUY‑ZORO (855‑289‑9676). Our customer service hours are Monday through Friday from 6 a.m. to 9 p.m. (CST) and Saturdays from 7 a.m. to 5 p.m. (CST).

They will walk you through the process and provide a shipping label for the return.

Q. When will my order be billed to my credit card?

A. Items are billed to your credit card when they are shipped. In the rare occasion that some of your items ordered are not in stock, we will only bill you for the part of the order that we can ship. In these cases, you will see multiple charges as the items are shipped to you as soon as they arrive in our warehouse.

Q. What do I do if I receive damaged goods?

A. We would rather this never happened, but if it does, call our Customer Service Department at 855‑BUY‑ZORO (855‑289‑9676). We will arrange for a full refund or exchange and give you instructions for returning the item.

Q. How do I get taken off your mailing list?

A. Recipients of our e-mail marketing messages can unsubscribe from receiving future promotional e-mails in three different ways. You can request to be unsubscribed by:

  • following the unsubscribe instructions at the bottom of each promotional email, or
  • using the Contact Customer Service form and submitting an inquiry with the "Unsubscribe" category option, or
  • calling us directly at 855-BUY-ZORO and request to be unsubscribed.

Q. How do I enter a PO Number?

A. When you are going through the Checkout process, you will come to a screen that is labeled Review and Submit Your Order. In the middle of that screen, you’ll see a boxed field with “Purchase Order # (for customer reference)” before it. This field is there for your convenience. Enter whatever information you need to reference your PO System. Whatever you enter into this field will show up in your confirmation, invoice and packing list. Hopefully, this will help you remember what you ordered!

Q. Is there a retail store I can go to?

A. Sorry, no. You can only reach Zoro on the internet or by calling us at 855‑BUY‑ZORO (855‑289‑9676).

Q. What is the warranty on your products?

A. Zoro warrants any product purchased for use in business and not for resale against defects in workmanship or materials under normal use for a period of one year from the date of purchase from Zoro unless otherwise stated. Any product determined by Zoro to be defective in material or workmanship and returned to Zoro shipping costs prepaid will, at Zoro’s option, be repaired or replaced or the purchase price refunded. Customer must return the product to Zoro, shipping costs prepaid. Zoro’s repair, replacement, or refund of amounts paid by customer for the product, shall be customer’s sole and exclusive remedy.

For information on a specific manufacturer’s warranty, please contact Zoro at 855‑BUY‑ZORO (855‑289‑9676).

Q. What if the picture does not match the product attributes?

A. While we try our best, on occasion the manufacturer supplied images may differ slightly from the product listing. Please refer to the product attributes for the most accurate information for these products. If you have any further questions, feel free to contact us.