There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else. --Sam Walton

Shipping Info

Zoro Canada Shipping, Duties and Taxes.

All shipments to Canada are imported from our South Carolina distribution center, located in the United States. For all DHL shipments, including DHL Packet Plus, DHL Parcel Direct and DHL Express shipments, Customer will be the importer of record and is responsible for complying with all Canadian laws and regulations for importing products into Canada. For DHL Parcel Direct, which is available only on certain products and certain shipments, prepaid duties and taxes, if applicable, are reflected in the Shipping & Handling cost set forth when you check out. For DHL Packet Plus, applicable taxes, duties, and import fees will be collected upon delivery of goods. For DHL Express and UPS shipments, applicable taxes, duties, import, brokerage, and other fees will be collected upon delivery of goods. For DHL Express and UPS shipments, the carrier will contact the recipient for brokerage information if not already on file.

As the recipient, you are the importer of record and shall be reported as the importer of record on customs declarations. For UPS, DHL Express and DHL Packet Plus shipments, your order is shipped delivery duty unpaid and we agree to arrange transport of your order to you and you are responsible for any additional applicable amounts including taxes, duties, import, brokerage, and other fees or amounts due, which shall be collected upon delivery and which are not reflected at checkout. For UPS shipments, all orders are shipped under INCOTERMS® 2010 rules as defined by the International Chamber of Commerce. Unless otherwise stated and agreed, for UPS shipments, the default shipping term is DAP (Delivered at Place), Zoro shipping location, excluding export customs clearance. For UPS shipments, title passes to Customer upon tender of shipment to the carrier.

All refused shipments will be charged return shipping. Shipping charges are based on service, weight, destination and other factors. Due to import requirements and processes, Zoro can not guarantee when your shipment will arrive. We provide the following expected delivery times based on carrier estimates.

Shipping OptionsExpected Delivery Time
DHL Packet Plus (DDU)Within 5 to 15 business days
DHL Parcel Direct (DDP)Within 5 to 13 business days
DHL Express (DDU)Within 4 to 8 business days

Exclusions: Zoro does not ship to PO Box addresses and remote areas may require an additional 2–5 days for delivery.

Expedited Shipping Rules: Expedited orders only ship on business days; any orders placed on Saturdays/Sundays/Holidays will be processed on the next business day. Items that are not in stock at the time of order will be shipped by Customer’s preferred method when the item is back in stock. If Customer has any questions, please call our Customer service department at 855‑BUY‑ZORO (855‑289‑9676).