I have as much privacy as a goldfish in a bowl. --Princess Margaret

Zoro Canada Privacy Policy

About This Policy

This notice describes the information practices of Zoro Tools, Inc., and its subsidiaries, divisions, affiliates, and brands (collectively “We”) as it relates to information we collect, use and disclose in this policy.

Information We Collect

Our web servers collect general data pertaining to each website visitor, including, but not limited to, the IP address, tracking codes, domain name, the web page, the length of time spent and the pages accessed while visiting this site.

We also collect personally identifiable and transactional information provided by companies and website visitors that purchase products from our websites. This information includes contact information, shipping information, credit cardholder name, and card number/expiration date. We may also retain the content of the communications that are sent to our customer service representatives.

How We Collect Information

We collect, use or disclose your information when you voluntarily provide it to us, or otherwise with your consent, for the purposes identified in this Policy or as allowed or required by applicable law. Your consent for us to collect your information may be expressed in writing or may be implied by the fact that you have provided your information to us either verbally, electronically or in writing.

We collect information directly from you—for example when you register on our websites, participate in a survey, or fill out a form requesting information from us.

We collect information from you passively—We use common tracking techniques like traditional cookies, flash cookies, and web beacons. This Policy describes how and when We use these technologies.

We obtain information about you from third parties with whom We work—for example, our suppliers, resellers, and other business partners, such as customer survey companies.

Use of Information Collected

We use the information that is collected from website visitors and customers, or otherwise in connection with our websites, as We disclose to you at the time the information is collected or as is otherwise disclosed to you, and as follows:

  • To respond to your requests or inquires and to fill your orders;
  • To understand the use of the websites, improve the content of the websites, customize the shopping experience for website visitors and customers, and otherwise improve our products, services, our websites and your online experience including through using the tracking technologies described here;
  • To notify website visitors of changes to our websites, new products and services, and for any other legitimate and lawful business purpose, including to notify you of changes to this Policy, our website terms, or other terms that may impact your use of our websites;
  • To protect the security or integrity of our websites, our company, or our customers and visitors; and
  • To determine your browser, recognize new visitors or existing users, and better understand our audience, customers and website visitors, including by using tracking tools (to learn more about our tracking activities, click here).

Information Sharing

We may share your information as follows:Can you limit the sharing?
Among our various subsidiaries, divisions, affiliates, parent organizations, and brands;No
With third parties, such as suppliers, financial institutions, and other who perform services on our behalf;No
With any successor to Zoro’s interest, or otherwise in connection with a merger, sale or transfer of all or part of our business operations;No
With third parties whose products or services might be of interest to you or for joint promotional purposes;Yes
In response to subpoenas, investigative requests (with or without Subpoena) and other legal process, to exercise our legal rights and defend against legal claims.No
For other reasons as may be described to you, for example in some situations we will share information with a marketing partner who is working with us to provide you with a program or service.In some circumstances

Your Choices

Recipients of our e-mail marketing messages can unsubscribe from receiving future promotional e-mails in three different ways. You can request to be unsubscribed by:

  • following the unsubscribe instructions at the bottom of each promotional email, or
  • using the Contact Customer Service form and submitting an inquiry with the "Unsubscribe" category option, or
  • calling us directly at 855-BUY-ZORO and request to be unsubscribed.

Website visitors can also request that their personally identifiable information not be shared with third parties solely for marketing purposes by sending their request with “do not share” in the subject line at askZoro@zoro.com. Because mailing lists are prepared in advance of each promotion, you may be sent a couple of promotions before the change is effective.

You have certain choices about the ads you see and generally our tracking activities. To learn more about those choices, and to learn more about our advertising and tracking activities, click here.


Our websites use industry-standard encryption technology to provide for the security of your credit card numbers. In addition, We have put in place reasonable procedural and technical standards to protect the security of our websites and information we maintain. However, We cannot guarantee that any electronic commerce is totally secure. We encourage you to take affirmative steps to protect yourself online, including ensuring that any online account information you have remains secure.


Our websites contain links to other sites that are not owned, maintained, operated, or endorsed by or for Zoro and not subject to the same Privacy and other Polices. The inclusion of any link to such sites does not imply any recommendation or sponsorship of such sites. You should read the other site’s privacy policies to understand how personal information collected about you is used and protected.

Non-US Users

Our Websites are operated in the United States. If you are located outside of the United States, please be aware that any information you provide to us will be transferred to the United States and by using the websites/giving us your information, you consent to such transfer, and understand that the U.S. may not provide the same level of protections as the laws of your country and that your information may be available to law enforcement and other authorities within the U.S.

Policy Updates

From time to time We may change our privacy policies because of changes in the relevant and applicable legal or regulatory requirements, changes in our business or business practices, or in our attempts to better serve our customers. Notice of any material changes in the manner in which We handle personally identifiable information under this Policy will be provided on our websites. Please check the website periodically for updates. Policy updates shall be effective the date the change is posted on the website. By continuing to use the website after We post any changes, you agree to the terms of the updated policy.

Questions, Updates, Access and Complaints

If users have any question or suggestions regarding this Policy, please contact us by email at privacy@zoro.com, or by telephone at 855‑BUY‑ZORO (855‑289‑9676).

You have the right to ask in writing whether we hold any personally identifiable information about you and to request access to your personally identifiable information. We may not be able to provide you with all the information you request, depending on the circumstances, and there may be a reasonable charge for any copy of personally identifiable information requested.

If you believe any of the personally identifiable information We have collected about you is incorrect or incomplete, you have the right to ask us to change it, or you may contact us to update your personally identifiable information in our records.

By giving us reasonable notice, you may withdraw consent to use your personally identifiable information at any time, subject to any legal or contractual restrictions. If you wish to withdraw your consent, please contact our Privacy Officer at the above contact. We will inform you of the implications of withdrawing consent.

You may register a privacy-related complaint by contacting our Privacy Officer at the above contact. We will explain our complaint procedure to you and investigate all complaints. If a complaint is justified, We will take all appropriate steps to set the situation right, including changing our policies and practices if necessary. We will also let you know what other complaint procedures may be available to you.

Updated: April 2014